Help & FAQ

Ordering

Please feel free to contact us by email or phone should you have any queries regarding placing an order.

Delivery

All orders placed before 4PM Monday to Friday (excluding Bank Holidays) are sent the same day.

Once you have placed your order you will receive a confirmation email within a few minutes. A second email will confirm that your order is ready for dispatch.

Within the UK the delivery charge is a £2.00 flat rate and all orders are sent First Class Royal Mail. Orders are usually received within 1-2 working days, including Saturdays, from the day of collection.

All orders from outside the UK are sent via International Standard or Airmail and the delivery charge will be calculated during the checkout procedure. Within the EU this a £3.75 flat rate. For all other serviced countries we charge a flat rate of £5.25

All orders are sent to the delivery address specified during the checkout. Please note that providing the correct address is solely the customers responsibility and we cannot be held liable for nonreceipt of goods due to an incorrect address.

14 Day Returns

You are welcome to return any items within 14 days of dispatch for an exchange or refund. All items need to be returned in original condition along with the packaging and accompanied by a note quoting the order number. When returning any items we recommend obtaining a proof of posting as they are returned at the customer's own risk until received. Our return address is: Tiger Specs, 6 Milverton Road, Knowle, Solihull, B93 0HY.

Please note we do not cover return shipping costs or refund the original delivery charge. Also, we have an ongoing offer providing a £5 discount for every multiple of two reading glasses, sun readers and sunglasses purchased. In accordance with this offer, please be aware that in the case of returns, most notably partial returns, the refund amount is calculated based on the price of the remainder of the order. Please note therefore that certain multiples of the £5 discount may no longer apply.

6 Month Guarantee

We provide a six month guarantee on all items effective from the date of dispatch. If an item should prove faulty within this period we will provide an exchange or refund.

Payment Types

Check out with PayPal or via our secure checkout where we accept Visa, Visa Electron and Mastercard.

Eye Chart

In order to discover what strength reading glasses and sun readers are suitable for you please download and print out our eye chart which is in PDF format. It is exactly A4 in size so must be printed onto A4 paper in it’s actual size with no page scaling, resizing or fitting selected. The eye chart must be printed in order to ensure correct results as on-screen sizes vary between computers.

Using the eye chart will provide you with a good approximate guide to help you in purchasing reading glasses and sun readers of an appropriate strength but it is not intended to replace eye tests by a qualified eye doctor.

Download Eye Chart

Offers & Discounts

We believe we have a very compelling ongoing offer – buy any 2 & get £5 off on all reading glasses, sun readers & sunglasses.

Offers are subject to our discretion and may be closed or changed at any time and without warning.

Javascript

Please note, for certain functionality on the Tiger Specs website including menus, refining options, images and to check out, Javascript must be enabled within your browser. It is still possible to browse the site without Javascript enabled and if you would like any help checking out you are most welcome to contact us by calling 01564 336 124 (Mon-Fri 9am-5pm) as we can also take your order over the phone. To access all pages on the website without Javascript, please refer to our sitemap.

Cookies

The Tiger Specs website uses cookies for essential site function and so we can provide a better service.

Cookies are small text files stored on your internet connected device. It is possible to manage and delete these cookies - please see your browser help documentation for instructions on how to do this. Please note that disabling cookies will prevent you from purchasing items from our website and affect functionality however you will still be able to browse.

Terms and Conditions

The terms and conditions of the Tiger Specs website are detailed below, please read them carefully. We may vary these terms from time to time. Please check them before you make a purchase.

Use of the website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between you and us by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.

We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be enhanced to offer a more detailed view but your vision of the product depends on the monitor display and resolution capability of your computer. Prior to placing an order please also read the rest of the information on this page. This information also forms part of the terms and conditions and contains important details about your order.

At the point when a purchase has been made and a confirmation email has been received by the customer there then exists a binding agreement under our terms and conditions between us and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.

Under the terms of the Data Protection Act 1998 we have a legal obligation to protect any information we get from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. If you join our newsletter you are agreeing to receive periodic email and mail information from us. You can request the removal of your details from this list at any time by contacting us with this request.