To make an order you first need to the add desired item(s) to your virtual shopping basket.
Use the purple "+ Add to Basket" links located beneath an item's picture on the search/browsing pages or at
the top right handside of an item detail page. Please ensure when
adding any pair of glasses to your basket you select the appropriate dioptre/strength suitable for you where
this is applicable. If you are unsure what strength you require
you can always refer to our eye chart.
Once you have added an item you will be immediately taken to view your basket. You can now remove or change the quantity of any item(s) in your basket, continue shopping or proceed to the checkout if you are finished.
Please note that you can return to review your basket at any time while on our website by clicking your basket's status. This is located at the top righthand side of every webpage under the heading "Your Basket" and is accompanied by a basket icon.
Once you have completed the checkout you will receive an email confirming the order details.
Once you have added an item you will be immediately taken to view your basket. You can now remove or change the quantity of any item(s) in your basket, continue shopping or proceed to the checkout if you are finished.
Please note that you can return to review your basket at any time while on our website by clicking your basket's status. This is located at the top righthand side of every webpage under the heading "Your Basket" and is accompanied by a basket icon.
Once you have completed the checkout you will receive an email confirming the order details.
We accept the following card payment types:
We operate primarily within the United Kingdom and our offer of free delivery applies to this area only due to the
extra costs associated with sending items abroad.
We can send items internationally and we will endevour to meet any requirements however a delivery charge
of an initial £3.00 for one item plus £1.50 per extra item will apply. If a delivery charge applies
it will be automatically calculated during the checkout procedure.
Please get in touch should you have any queries regarding international deliveries.
All orders are subject to stock availability and where stock is available; orders placed before 2pm on weekdays will be processed and dispatched the same day; orders placed after 2pm on weekdays will be dispatched the following day; and orders placed at the weekend will be processed in time for the first collection on Monday.
Orders within the United Kingdom are sent first class and thus should normally be recevied one delivery day after the day of collection. All deliveries will be made to the delivery address specified during the checkout procedure. Once an order is dispatched you will receive an email notification confirming the order is on its way.
Items are usually received within the normal time frame however if an item is not received we ask for customers to wait a period of 10 days from the date of dispatch to allow for rare unforseen delays in delivery. Whilst we understand it is frustrating when items are not recevied promptly this wait is necessary because the overwhelming majority of items are ultimately received and resending the order only serves to complicate the issue. If the item is not received 10 days after dispatch we will resend the order. Should you have any concerns regarding the delivery of your order please do get in touch with us and quote your order ID.
All orders are subject to stock availability and where stock is available; orders placed before 2pm on weekdays will be processed and dispatched the same day; orders placed after 2pm on weekdays will be dispatched the following day; and orders placed at the weekend will be processed in time for the first collection on Monday.
Orders within the United Kingdom are sent first class and thus should normally be recevied one delivery day after the day of collection. All deliveries will be made to the delivery address specified during the checkout procedure. Once an order is dispatched you will receive an email notification confirming the order is on its way.
Items are usually received within the normal time frame however if an item is not received we ask for customers to wait a period of 10 days from the date of dispatch to allow for rare unforseen delays in delivery. Whilst we understand it is frustrating when items are not recevied promptly this wait is necessary because the overwhelming majority of items are ultimately received and resending the order only serves to complicate the issue. If the item is not received 10 days after dispatch we will resend the order. Should you have any concerns regarding the delivery of your order please do get in touch with us and quote your order ID.
If you are not satisfied with your purchase you can return the goods within 14 days of dispatch for either an exchange
or refund. The item needs to be returned in an unused condition in the original packaging and accompanied by a
note quoting the order ID.
Should you receive a faulty item we will provide a full exchange or refund provided it is within two months of the dispatch date. Please return the item along with a note quoting your order ID.
When returning any item(s) we recommend obtaining a proof of posting as items are returned at the customer's own risk until received.
Should you receive a faulty item we will provide a full exchange or refund provided it is within two months of the dispatch date. Please return the item along with a note quoting your order ID.
When returning any item(s) we recommend obtaining a proof of posting as items are returned at the customer's own risk until received.
The terms and conditions of the Tiger Specs website are detailed below, please read them carefully.
We may vary these terms from time to time. Please check them before you make a purchase.
Use of the website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between you and us by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.
We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be enhanced to offer a more detailed view but your vision of the product depends on the monitor display and resolution capability of your computer. Prior to placing an order please also read the following information; Ordering, Delivery and Returns. This information also forms part of the terms and conditions and contains important details about your order.
At the point when a purchase has been made and a confirmation email has been received by the customer there then exists a binding agreement under our terms and conditions between us and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.
Under the terms of the Data Protection Act 1998 we have a legal obligation to protect any information we get from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. If you join the newsletter you are agreeing to receive periodic email and mail information from us. You can request the removal of your details from this list at any time by emailing us with this request.
Use of the website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between you and us by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.
We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be enhanced to offer a more detailed view but your vision of the product depends on the monitor display and resolution capability of your computer. Prior to placing an order please also read the following information; Ordering, Delivery and Returns. This information also forms part of the terms and conditions and contains important details about your order.
At the point when a purchase has been made and a confirmation email has been received by the customer there then exists a binding agreement under our terms and conditions between us and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.
Under the terms of the Data Protection Act 1998 we have a legal obligation to protect any information we get from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. If you join the newsletter you are agreeing to receive periodic email and mail information from us. You can request the removal of your details from this list at any time by emailing us with this request.
